Stay 10 Days

Any Questions?

Read our frequently asked questions below for more information about earning and redeeming rewards or contact us directly for more information.

• How do I earn points?

  Rewards members earn one point for every $1 spent on parking. 280 points = 1 Free Day. The points are calculated and posted to Rewards Accounts automatically, 24 hours after your visit.

• How can I check my point balance?

  Log in to your Rewards Account. You will be taken to your Rewards dashboard, which will display your current point balance, any upcoming reservations, any unused Free Parking Certificates and your parking history.

• I lost my receipt, how do I get a new one?

  Log in to your Rewards Account where you’ll be taken to your Rewards dashboard. Scroll down to your parking history at the bottom of the page. Click on the print receipt link next to your parking transactions.

• How do I sign up for eReceipts?

  Log into the customer portal and select Account Profile. Scroll down to view your communications preferences, and check the box to receive eReceipts. Your eReceipt will be emailed to you 24 hours after your transaction.

• How can I join the Frequent Parker Program?

  On the Rewards Program Login Page.

• How do I redeem points for free parking?

  To redeem points with an online reservation:Log into your rewards account Select Quote Enter the dates & times Under the “Quote” button select the drop down (under redeem points). Enter number of days to redeem. Then select “Quote”. To redeem points without a reservation: You must present your card again at the checkout and let the attendant know that you would like to pay with points.

• How many points are needed for free parking?

  280 points equals one day of free parking. Each dollar you spend with us equals one point.

• Can I redeem points for part of my Boston Logan parking?

  Yes, you may redeem points for a portion of your parking and pay the remaining balance at exit.

• I forgot to use my Frequent Parker card. How do I receive credit?

  Email us at info@parkshuttlefly.com. Please include your ticket number and customer number on the back of your frequent parker card.

• I forgot my User Name or password?

  Your user name is the e-mail you used to register. If you cannot remember it, contact us at info@parkshuttlefly.com and we will help you straighten it out. If you forgot your password, go to the Rewards Login button. Enter your email address and select Forgot Password. You will receive an email with instructions to reset your password.

• How do I update my e-mail address/password?

  Go to the Rewards Log-in button. Log-in; on your main profile page you will be able to make the necessary changes. Your account will be updated immediately.

• How do I update my credit card information?

  Go to the Rewards Log-in button. Log-in; on your main profile page you will be able to make the necessary changes. Your account will be updated immediately.