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Frequently Asked Questions

Any Questions?

Read our frequently asked questions below for more information about our parking facility and process or contact us directly for more information.

  • Are your spaces self-park or valet?

    So you know what to expect when parking with us, we’ve compiled a step by step process of what you can expect:

    • Arrive at PSF, enter our lot and stop at check-in window to retrieve your claim ticket.

    • If you arrive before 6am (approx.) you will be told to follow the bus to an empty self-park space. The bus driver will assist you at your vehicle to load suitcases into the shuttle, you will lock your vehicle, take the keys with you and you will be on your way to the airport.

    • If you arrive after 6am (approx., self-parking spaces are generally full at this time) you will be told to pull forward to the staging area. The bus driver will assist you at your vehicle to load your suitcases into the shuttle bus. You must leave your keys so our lot attendants can valet your vehicle to an open space in our lot. Then you will be on your way to the airport.

    • On your return home, once you have collected all your luggage, you will need to call 617-569-4545 and give them your claim ticket number for a shuttle pickup. Please wait at the pickup points which are clearly labeled (Red Signs: Courtesy Bus Pickup) on the lower level of each airport terminal.

    • Once you return to the parking lot your shuttle driver will stop at the check-in window to collect the keys needed and return each customer directly to their vehicle.

    • Drive your vehicle to our check-out window, pay for your parking stay and you are on your way home!

  • Are reservations required?

    Reservations are recommended, but not required. Reservations will guarantee you a space and is highly recommended for peak travel times.

  • How do I change or cancel a reservation?

    There is a link contained in your reservation confirmation email that will allow you to modify or cancel your reservation. If you have a frequent parker account with us simply select “Rewards Program Login”. Once you are logged in scroll to the bottom of the page to see your pending reservations. Select the reservation you wish to modify and edit as needed. You may also email with your reservation number or name and travel dates and we will make the changes required.

  • How often do your shuttles run?

    Our courtesy shuttles are generally waiting for you when you arrive, if for some reason all buses are at the airport you could have a five minute wait for a shuttle to the airport terminals. Upon your return to Boston you must call 617-569-4545 for a shuttle pickup, wait time could be 5 to 7 minutes. The pickup areas at Logan Airport have changed. Look for the new RED “Courtesy pick-up area” signs.

  • Can I have someone else pick up my vehicle?

    Please let us know at the check-in window and give us the name of the person picking up the vehicle so we can note it in our system. Then do the following:

    When you park you are issued a claim ticket. You will need to text or email a copy to the other party; they will need the information to call for a pickup. Then place the original claim ticket in your vehicle in a secure place (Glovebox, console etc.). Let the other party know where the original claim ticket is so they can use it to check the vehicle out of the lot. Please note that the party picking up your vehicle may be required to show their driver’s license.

  • How do I pick up my vehicle if I lost my claim ticket?

    When you park with us you are issued a claim check for retrieve of your vehicle. If you loose your claim ticket you will need to present a drivers license and proof of vehicle ownership ( usually the registration). You will also be required to pay a $5.00 Lost Claim Ticket Fee.

  • Do you drop off at area hotels?

    Yes, we can drop you off at the following hotels after you park your vehicle with us: Hilton Boston Logan, Hyatt Boston Harborside Logan Airport, Embassy Suites Boston Logan Airport, Courtyard by Marriott Logan Airport, Hilton Garden Inn Boston Logan Airport, Hampton Inn Boston Logan – Revere.

  • Will my car be moved out of your lot?

    Where you park your car is where it stays. Other parking lots wait until you’re gone, then move your car to some other location to make room for new vehicles. That new location may be completely unsecured and there’s no way for you to know. That won’t happen with Park Shuttle & Fly’s offsite parking service.

  • What happens if my flight is delayed?

    With Park, Shuttle & Fly, you pay for exactly the amount of parking you use, and we will refund any portion that you do not use. If you end up leaving a day later than expected or return a day earlier and don’t use your parking that day, we will refund that portion to you. Whether you end up using more or less parking than expected, we will recalculate the cost for you so that you pay for exactly the amount of parking you use, no more, no less.

  • Can I cancel my prepaid reservation if my travel plans change?

    Absolutely. Your prepaid parking reservation is 100 percent refundable, so if there’s a change in travel plans, you can cancel your unused prepaid reservation at any time for a full refund. Or, if it’s more convenient, you can modify your existing reservation so it suits your new travel plans through a link we will provide. By the way, although you may prefer to prepay, you can also book a reservation without a prepayment or deposit.

  • How can I join the Frequent Parker Program?

    On the Rewards Program Login Page, select “Don’t have an account Click here”.