Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

  • How often do your shuttles run?

    Our courtesy shuttles are generally waiting for you when you arrive, if for some reason all buses are at the airport you could have a five minute wait for a shuttle to the airport terminals. Upon your return to Boston you must call 617-569-4545 for a shuttle pickup, wait time could be 5 to 7 minutes. The pickup areas at Logan Airport have changed. Look for the new RED “Courtesy pick-up area” signs.

  • Can I have someone else pick up my vehicle?

    When you park with us you are issued a claim check. You will need to fax or scan a copy of the claim check to the other party. We can release your vehicle to them only if they provide a printed copy (on paper) of the original claim check and present a driver’s license. We cannot accept an image on a cell phone. A printed copy is the only acceptable transfer of the claim check.

  • How do I pick up my vehicle if I lost my claim ticket?

    When you park with us you are issued a claim check for retrieve of your vehicle. If you loose your claim ticket you will need to present a drivers license and proof of vehicle ownership ( usually the registration). You will also be required to pay a $5.00 Lost Claim Ticket Fee.

  • How do I apply for a corporate rate?

    To apply for a corporate discount please contact us.

     

  • Do you drop off at area hotels?

    Yes, we can drop you off at the following hotels after you park your vehicle with us:

    Hilton Boston Logan

    Hyatt Boston Harborside Logan Airport

    Embassy Suites Boston Logan Airport

    Courtyard by Marriott Logan Airport

    Hilton Garden Inn Boston Logan Airport

    Hampton Inn Boston Logan – Revere

FREQUENT PARKER REWARDS PROGRAM

  • I forgot to use my Frequent Parker card. How do I
    receive credit?

    Email us at info@parkshuttlefly.com. Please include your ticket number and customer number on the back of your frequent parker card.

  • I forgot my User Name or password?

    Your user name is the e-mail you used to register. If you cannot remember it, contact us at info@parkshuttlefly.com and we will help you straighten it out. If you forgot your password, go to the Rewards Login button. Enter your email address and select Forgot Password. You will receive an email with instructions to reset your password.

  • How do I update my e-mail address/password?

    Go to the Rewards Log-in button. Log-in; on your main profile page you will be able to make the necessary changes. Your account will be updated immediately.

  • How do I update my credit card information?

    Go to the Rewards Log-in button. Log-in; on your main profile page you will be able to make the necessary changes. Your account will be updated immediately.

NO MOVE PARKING POLICY

  • What is your no move policy?

    Park Shuttle & Fly has a fully fenced and enclosed lot to keep customers’ cars safe and potential thieves and vandals out. Park Shuttle & Fly has just been outfitted with completely new security cameras to ensure safe long-term parking by Logan Airport. These cameras are up and running, keeping a watchful eye over the lot and all the cars within.

  • Will my car be moved out of your lot?

    Where you park your car is where it stays. Other parking lots wait until you’re gone, then move your car to some other location to make room for new vehicles. That new location may be completely unsecured and there’s no way for you to know. That won’t happen with Park Shuttle & Fly’s offsite parking service.

FLIGHT DELAY POLICY

  • What happens if my flight is delayed?

    With Park, Shuttle & Fly, you pay for exactly the amount of parking you use, and we will refund any portion that you do not use. If you end up leaving a day later than expected or return a day earlier and don’t use your parking that day, we will refund that portion to you. Whether you end up using more or less parking than expected, we will recalculate the cost for you so that you pay for exactly the amount of parking you use, no more, no less.

  • Can I cancel my prepaid reservation if my travel plans change?

    Absolutely. Your prepaid parking reservation is 100 percent refundable, so if there’s a change in travel plans, you can cancel your unused prepaid reservation at any time for a full refund. Or, if it’s more convenient, you can modify your existing reservation so it suits your new travel plans through a link we will provide. By the way, although you may prefer to prepay, you can also book a reservation without a prepayment or deposit.

  • What happens if my return flight is delayed?

    Booking a reservation guarantees your vehicle a parking space at our facility for the dates listed. We estimate charges based on your expected departure and return dates as you indicate to us. However, your final charge is based on the exact amount of time that you use our parking space. If you prepay and end up overpaying because you spend less time on the lot than anticipated, we will happily refund any excess. Similarly, if your return flight is delayed and you end up using our parking for longer than expected, we will recalculate your fee accordingly.