FAQs

FREQUENTLY ASKED QUESTIONS for Boston Logan Parking

  • Do I need a reservation?

    Reservations are recommended, but not required. Reservations will guarantee you a space and is highly recommended for peak travel times.

  • How do I make a reservation?

    You may book a reservation by selecting the reserve parking tab on the top of our website. Enter the dates you wish to check in and check out. Then click on “Quote” and you will be quoted our parking rates for the dates you have selected. You will then have the opportunity to book your reservation.

  • How do I change or cancel a reservation?

    There is a link contained in your reservation confirmation email that will allow you to modify or cancel your reservation. If you have a frequent parker account with us simply select “Rewards Program Login”. Once you are logged in scroll to the bottom of the page to see your pending reservations. Select the reservation you wish to modify and edit as needed. You may also email info@parkshuttlefly.com with your reservation number or name and travel dates and we will make the changes required.

  • What are your Boston Logan Parking Lot Operating Hours?

    We operate 24 hours a day, 365 days a year.

  • How often do your shuttles run?

    Our courtesy shuttles are generally waiting for you when you arrive, if for some reason all buses are at the airport you could have a five minute wait for a shuttle to the airport terminals. Upon your return to Boston you must call 617-569-4545 for a shuttle pickup, wait time could be 5 to 7 minutes. The pickup areas at Logan Airport have changed. Look for the new RED “Courtesy pick-up area” signs.

  • Can I have someone else pick up my vehicle?

    When you park with us you are issued a claim check. You will need to fax or scan a copy of the claim check to the other party. We can release your vehicle to them only if they provide a printed copy (on paper) of the original claim check and present a driver’s license. We cannot accept an image on a cell phone. A printed copy is the only acceptable transfer of the claim check.

  • How do I pick up my vehicle if I lost my claim ticket?

    When you park with us you are issued a claim check for retrieve of your vehicle. If you loose your claim ticket you will need to present a drivers license and proof of vehicle ownership ( usually the registration). You will also be required to pay a $5.00 Lost Claim Ticket Fee.

  • How do I apply for a corporate rate?

    To apply for a corporate discount please use the following link to fill out a corporate account request form:  http://loganbostonairportparking.com/business-parking-program-request-form/

     

  • Do you drop off at area hotels?

    Yes, we can drop you off at the following hotels after you park your vehicle with us:

    Hilton Boston Logan

    Hyatt Boston Harborside Logan Airport

    Embassy Suites Boston Logan Airport

    Courtyard by Marriott Logan Airport

    Hilton Garden Inn Boston Logan Airport

    Hampton Inn Boston Logan – Revere

FREQUENT PARKER REWARDS PROGRAM

  • I forgot to use my Frequent Parker card. How do I
    receive credit?

    Email us at info@parkshuttlefly.com. Please include your ticket number and customer number on the back of your frequent parker card.

  • I forgot my User Name or password?

    Your user name is the e-mail you used to register. If you cannot remember it, contact us at info@parkshuttlefly.com and we will help you straighten it out. If you forgot your password, go to the Rewards Login button. Enter your email address and select Forgot Password. You will receive an email with instructions to reset your password.

  • How do I update my e-mail address/password?

    Go to the Rewards Log-in button. Log-in; on your main profile page you will be able to make the necessary changes. Your account will be updated immediately.

  • How do I update my credit card information?

    Go to the Rewards Log-in button. Log-in; on your main profile page you will be able to make the necessary changes. Your account will be updated immediately.